Troubleshooting & FAQ
Our FAQ is now a section on our Discourse forum. Check it out here! If you don't see your question answered, feel free to open up a new topic for it.
The troubleshooting section is aimed at collecting common issues users have to provide quick solutions. There are some sections you can find:
If you don't see your issue listed in those sections, you can send a message in our #issues Slack channel. Using the template bellow will allow us to address your issue quickly and will give us full understanding of your situation.

Slack Issue Template

Is this your first time deploying Airbyte: No / Yes OS Version / Instance: Ubuntu 18.04, Mac OS, Windows, GCP , EC2 micro.a4 Memory / Disk: 16Gb / 1Tb SSD Deployment: Docker / Kubernetes Airbyte Version: 0.26.2-alpha Source name/version: File 0.24 Destination name/version: Postgres 0.3.0 Step: Setting new connection, source / On sync Description: I'm trying to sync for the first time and the process doesn't finish. I had enabled CDC and other cool features.
Add the logs and other relevant information in the message thread. Below is an example:
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